You have 60 days from your order date to request a return.
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Unopened products can be returned for a refund or exchange.
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Opened or used products can be returned only if they arrived damaged or defective, unless the product’s published manufacturer guarantee permits additional returns.
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Compression garments can be returned after being tried on, as long as they are not visibly worn.
- Shipping charges are not refundable unless the item arrived damaged or defective.
MYSKINBUDDY products
Contact DirectDermaCare before returning any MYSKINBUDDY item. Your product page explains any additional manufacturer guarantee and product-specific return conditions. We provide the return address and instructions, and eligible returns must be received and inspected before a refund is issued.
How to start a return
- Email sales@directdermacare.com with your order number and the item you would like to return.
- We will reply with the return address and instructions for your order. Return addresses vary by product and region.
- We process returns within one week of receiving them, then issue your refund or exchange.
We recommend a trackable shipping method for returns.
Before trying on a garment
Compare your measurements with the current product-specific chart. If you are unsure which size to choose, visit our sizing help page or contact us before ordering.